Server Administration Standard
(up to 5 Hours per month)

CBI installs, configures, maintains, and upgrades your Web server farm infrastructure using the latest tools and know-how. You also get on-demand scalability for your hardware, software, and network needs.

Server Support and Maintenance includes:

Hardware administration:

Management of server components, servers, and storage devices; on-site component and hardware inventory; hardware warranty and failed parts replacement

Software administration:

Management of operating systems, Web and application software, and databases; secure remote administration

Network administration:

Management of switches, routers, load-balancers, and connectivity to Internet

Security administration:

Add - Delete user accounts, and setup access rights

Monthly Report:

A report on the system will be generated monthly

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Server Administration Advanced
(up to 10 hours per month)

• Includes all Basic options
• Applicable only to Windows NT or 2000 servers
• Monitoring of error logs, file systems capacities, and systems and disk performance
• Monitor Advanced service included
• Performance tuning
• Patch installs as needed
• Implementation of backup procedures
• Daily tape rotation
• Configuration of devices: disk drives, tape drives, and so on
• Provide Webtrends web traffic statistics report
• Webtrends web traffic statistics
• Telephone and email support
• 24-hour emergency pager support
• Guaranteed 2-hour response time during business hours and 4-hour response during off hours

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Server Administration Premium
(Full Service)

• Includes all options in Server Administration Advanced
• Immediate response in the case of server down or malfunction
• Trouble-shooting
• Operating system and application software installation and configuration
• Failed hardware parts replacement

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